Terms of Service — BookAClip

1. Introduction

These Terms of Service (“Terms”) govern your access to and use of BookAClip, including the website at bookaclip.com, the BookAClip provider application, public booking pages, APIs, and any related services we make available (collectively, the “Platform”). The Platform is operated by BookAClip (“BookAClip,” “we,” “us,” or “our”).

By creating an account, booking an appointment, or otherwise using the Platform, you agree to these Terms. If you do not agree, do not use the Platform.

These Terms include an agreement to resolve disputes by binding individual arbitration and a waiver of class actions, as described in Section 19. You have the right to opt out of arbitration within 30 days of first accepting these Terms.

The Platform is offered solely to users in the United States. If you are outside the United States, do not use the Platform.

2. Definitions

“Booking” means a reservation made by a Client for a Service offered by a Provider through the Platform.
“Client” means an end user who books a Service from a Provider through the Platform. Clients do not create accounts.
“Provider” means an independent barber, beauty professional, or shop that registers an account on the Platform to publish a service menu and accept Bookings.
“Provider Content” means any information, text, images, schedules, pricing, descriptions, or other content uploaded, published, or otherwise made available by a Provider through the Platform.
“Service” means a barber, beauty, grooming, or similar service offered by a Provider, performed by the Provider (not by BookAClip).
“Subscription” means a paid plan (Starter or Pro) purchased by a Provider to use the Platform.
“Stripe” means Stripe, Inc. and its affiliates, our third-party payment processor.
“User” means any person who uses the Platform, including Providers and Clients.

3. Eligibility

To use the Platform, you must:

Be at least 18 years old;
Have the legal capacity to enter into a binding contract under the laws of your jurisdiction; and
Not be barred from using the Platform under applicable law.

To register as a Provider, you must also be lawfully authorized to provide the Services you list in the jurisdiction where you operate, including holding any required licenses, registrations, or permits.

Clients under the age of 18 should not book Services on their own behalf. A parent or legal guardian must make the Booking on behalf of any minor receiving a Service.

4. Accounts

4.1 Registration

Providers create an account using an email address and password (managed through our authentication provider) or, if available, a supported single sign-on option. You agree to provide accurate, current, and complete information during registration and to keep that information up to date.

4.2 Account security

You are responsible for keeping your account credentials confidential and for all activity that occurs under your account. Notify us promptly at hello@bookaclip.com if you suspect any unauthorized access. We are not liable for losses caused by your failure to safeguard your credentials.

4.3 One person, one account

Each Provider account must be tied to a single, identifiable Provider or business entity. You may not share an account, transfer an account, or open multiple accounts to evade restrictions or trial limits.

5. The Platform’s role

BookAClip is a software platform that enables Providers to offer Services to Clients. We are not a barber, stylist, or beauty service provider. We do not perform Services, do not employ Providers, do not supervise or train Providers, and do not control how a Service is delivered.

Each Booking is a contract directly between the Provider and the Client. BookAClip is not a party to that contract.

BookAClip is also not the merchant of record for any Service payment. We do not process payments, hold Client funds, or act as a money transmitter. Payment processing is provided by Stripe under Stripe’s own terms (see Section 9 and Section 13). Funds for Services flow from the Client to the Provider’s connected Stripe account; we collect our platform fee, if applicable, from that flow.

Because we are not a party to the Service transaction, we do not adjudicate disputes about Service quality, fitness, scheduling, no-shows, refunds, or conduct at the appointment. Section 10 explains how those are handled.

6. Provider obligations

By using the Platform as a Provider, you represent and agree that:

Accurate listings.All Provider Content you publish — including service descriptions, prices, durations, availability, photos, location, and business information — is accurate, current, and not misleading.
Legal compliance. You comply with all laws applicable to your business, including licensing, occupational, health and safety, sanitation, consumer protection, advertising, tax, employment, anti-discrimination, accessibility, and data protection laws.
Stripe Connect.You will complete and maintain a Stripe Connect account in good standing, accept Stripe’s Connected Account Agreement, provide truthful information for identity verification (KYC), and respond promptly to any Stripe requests. Stripe — not BookAClip — collects and holds your banking and identity information.
Tax. You are solely responsible for determining, collecting, reporting, and remitting all taxes applicable to your Services and Subscription. BookAClip does not provide tax advice.
Client data. When a Client books with you, you receive personal information about the Client (such as name, phone number, and optional email). You will use that information only to deliver the Service and as otherwise permitted by applicable law, and you will handle it in accordance with applicable privacy laws. Once you receive Client information, you act as an independent controller of that information.
Conduct. You will deliver the Service competently and professionally and treat Clients with respect.
Honor confirmed Bookings. You will honor confirmed Bookings or apply your published cancellation policy fairly and consistently.
Cancellation policy. You will set and clearly communicate a cancellation and no-show policy through the Platform.

7. Client obligations

By using the Platform as a Client, you represent and agree that:

The information you provide at Booking (including name, phone number in E.164 format, and optional email) is accurate and is yours to provide;
You will pay for the Service as required by the Provider’s listing and policies;
You will show up for the appointment or follow the Provider’s cancellation policy;
You will treat the Provider and their staff with respect; and
You will raise any complaint about the Service directly with the Provider first, before initiating a chargeback or dispute. Improper or fraudulent chargebacks may result in suspension from the Platform.

8. Subscriptions, fees, trial, billing

8.1 Plans

Providers may subscribe to one of the following plans:

Starter— $19 per month or $190 per year. Intended for a solo operator. A 1% platform fee applies to each Service transaction processed through the Platform (separate from Stripe processing fees).
Pro— $49 per month or $490 per year. Supports up to 12 operators. No platform fee on Service transactions (Stripe processing fees still apply).

Plan features and pricing may change as described in Section 8.6.

8.2 Free trial

We offer a 14-day free trial of a paid plan to new Providers. No credit card is required to start the trial. The trial is available only on a Provider’s first Subscription. We may, in our discretion, decline to offer a trial to any account we reasonably suspect of abuse (for example, multiple accounts tied to the same operator or business).

8.3 Billing and auto-renewal

If you continue past the trial or otherwise start a paid Subscription, you authorize us (through Stripe) to charge your payment method for the applicable fees. Subscriptions automatically renew at the end of each billing cycle (monthly or annual, as you select) at the then-current price for that plan until you cancel.

8.4 Cancellation

You may cancel a Subscription at any time through your account settings. Cancellation takes effect at the end of the current billing period; you retain access to paid features until then.

8.5 No refunds for partial periods

Except where required by law, all Subscription fees are non-refundable. We do not pro-rate refunds for partial months or years if you cancel, downgrade, or are terminated for cause. If you upgrade mid-cycle, we will charge a prorated amount for the new plan.

8.6 Price changes

We may change Subscription prices or introduce new fees. We will give you at least 30 days’ notice of any price change for an existing paid Subscription, by email or in-app notice. If you continue to use the Platform after the change takes effect, you accept the new pricing. If you do not accept it, you may cancel before the change takes effect.

8.7 Taxes

Subscription prices are exclusive of any applicable sales, use, or similar taxes, which we may add at checkout where required.

8.8 Failed payments

If a payment fails, we may suspend or downgrade your account until the balance is paid. We are not liable for losses caused by suspension following a failed payment.

9. Service transactions and platform fees

9.1 How payment flows

When a Client pays for a Service through the Platform, the payment is processed by Stripe. Funds settle to the Provider’s connected Stripe account, less:

Stripe’s processing fees, charged by Stripe under its own terms; and
The BookAClip platform fee (1% on Starter, 0% on Pro), collected as a Stripe application_fee_amount.

We do not mark up Stripe’s processing fees.

9.2 In-person payments (Tap to Pay)

Providers may accept in-person card payments through Stripe Terminal (including Tap to Pay on supported phones). The same payment-processor relationship applies: Stripe processes the payment, and the platform fee (if applicable) is collected through Stripe.

9.3 Refunds and the platform fee

If a Provider issues a refund to a Client, Stripe’s processing fee may or may not be returned by Stripe (per Stripe’s then-current policy). The BookAClip platform fee on Provider-initiated refunds is not refundable to the Provider. Providers should account for this when setting refund policies.

9.4 Chargebacks and disputes

Chargebacks and Stripe disputes are handled through Stripe under Stripe’s rules. The Provider is the party of record on the transaction and is responsible for responding to disputes. BookAClip may, but is not obligated to, assist with evidence gathering. If a chargeback results in funds being returned to a Client, the Provider remains responsible for any associated fees.

9.5 No holding of funds

BookAClip never takes custody of Client funds. Settlement timing, holds, reserves, and payouts are governed by Stripe.

10. Cancellations, no-shows, and refunds

Cancellation, rescheduling, no-show, and refund policies are set by each Provider and disclosed at Booking. The Platform provides tools to publish and apply those policies, but the policies themselves are between the Provider and the Client.

BookAClip does not adjudicate disputes about Service quality, satisfaction, or refund eligibility. If a dispute arises, the Client and Provider should first try to resolve it directly. If they cannot, the Client’s remaining recourse is through Stripe’s dispute process and any applicable consumer-protection law.

11. Acceptable use

You agree not to, and not to allow anyone else to:

Use the Platform for any unlawful purpose or to offer Services that are illegal in the jurisdiction where they are performed;
Misrepresent your identity, qualifications, licensure, or affiliation;
Harass, threaten, defame, or discriminate against any User or third party;
Upload content that is obscene, violent, hateful, or infringes another person’s rights;
Submit false or misleading reviews, ratings, or testimonials;
Abuse free trials (for example, by creating multiple accounts to repeatedly trial paid features);
Initiate fraudulent chargebacks or disputes;
Use the Platform to send spam or unlawful commercial messages;
Scrape, crawl, or harvest data from the Platform except through interfaces we expressly authorize;
Reverse engineer, decompile, or attempt to extract source code from the Platform, except to the extent that restriction is prohibited by law;
Interfere with or circumvent any security, rate-limiting, or access-control mechanism;
Use the Platform to develop a competing product or service;
Resell, sublicense, or commercially exploit access to the Platform without our written consent.

We may investigate suspected violations and take any action we consider appropriate, including warning, suspending, or terminating accounts and reporting conduct to law enforcement.

12. Intellectual property

12.1 Our IP

The Platform — including all software, design, text, graphics, logos, and other content we provide — is owned by BookAClip or our licensors and is protected by intellectual property laws. We grant you a limited, non-exclusive, non-transferable, revocable license to use the Platform in accordance with these Terms. No other rights are granted by implication or otherwise. “BookAClip” and our logos are our marks; you may not use them without our written permission.

12.2 Provider Content license

You retain ownership of Provider Content. You grant BookAClip a worldwide, non-exclusive, royalty-free, sublicensable license to host, store, copy, transmit, reformat, display, and otherwise use Provider Content solely as needed to operate, secure, and improve the Platform and to enable your use of it (for example, to display your service menu on your public booking page). You represent that you have all rights necessary to grant this license and that Provider Content does not infringe any third party’s rights.

12.3 Feedback

If you send us feedback or suggestions, we may use them without restriction or compensation.

12.4 Copyright complaints

If you believe content on the Platform infringes your copyright, contact us at hello@bookaclip.comwith: (a) identification of the work claimed to be infringed; (b) identification of the material that is allegedly infringing, with enough detail to locate it; (c) your contact information; (d) a statement that you have a good-faith belief that the use is not authorized; (e) a statement, under penalty of perjury, that the information is accurate and you are authorized to act on the rights holder’s behalf; and (f) your physical or electronic signature. We respond to valid notices under the Digital Millennium Copyright Act and may remove material and terminate repeat infringers.

13. Third-party services

The Platform integrates with third-party services, including Stripe (payments, Connect, Terminal, Billing), our authentication provider, hosting providers (Cloudflare, Vercel), our database host, and error-monitoring providers. Your use of those services is governed by their own terms and privacy policies. We are not responsible for third-party services or for any acts or omissions of third parties.

In particular, your use of Stripe is governed by the Stripe Services Agreement, the Stripe Connected Account Agreement, and any other Stripe terms applicable to you.

14. Disclaimers

THE PLATFORM IS PROVIDED “AS IS” AND “AS AVAILABLE,” WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMITTED BY LAW, BOOKACLIP DISCLAIMS ALL WARRANTIES, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, ACCURACY, AND ANY WARRANTIES ARISING FROM COURSE OF DEALING OR USAGE OF TRADE.

We do not warrant that the Platform will be uninterrupted, timely, secure, or error-free, that defects will be corrected, or that the Platform is free of viruses or other harmful components. We do not warrant the conduct, quality, qualifications, or licensure of any Provider or the appropriateness of any Service. Any reliance on Provider Content, ratings, reviews, or availability information is at your own risk.

Some jurisdictions do not allow the exclusion of certain warranties; in those jurisdictions, the above exclusions apply to the maximum extent permitted by law.

15. Limitation of liability

TO THE FULLEST EXTENT PERMITTED BY LAW:

BookAClip and its officers, directors, employees, and agents will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for any loss of profits, revenue, data, goodwill, business opportunity, or substitute services, even if we have been advised of the possibility of such damages.
BookAClip’s total aggregate liability arising out of or relating to these Terms or the Platform will not exceed the greater of (a) the amount you paid to BookAClip in the twelve (12) months immediately preceding the event giving rise to the claim, or (b) one hundred U.S. dollars ($100).

These limits apply to any theory of liability, whether contract, tort (including negligence), strict liability, or otherwise, and apply even if a limited remedy fails of its essential purpose. Some jurisdictions do not allow the exclusion or limitation of certain damages; in those jurisdictions, our liability is limited to the maximum extent permitted by law.

16. Indemnification

You will defend, indemnify, and hold harmless BookAClip and its officers, directors, employees, and agents from and against any claims, damages, liabilities, costs, and expenses (including reasonable attorneys’ fees) arising out of or relating to:

Your use of the Platform;
Your Provider Content or any content you submit;
Your breach of these Terms or any representation or warranty in them;
Your violation of any law or any third party’s rights;
A Service you delivered or received, or any dispute between you and another User; or
Your failure to comply with your tax, licensing, employment, or other regulatory obligations.

We may, at our option, control the defense of any claim subject to indemnification. You will not settle any claim without our prior written consent.

17. Termination

17.1 By you

You may stop using the Platform at any time. Providers may cancel a Subscription as described in Section 8.4 and may close their account by contacting hello@bookaclip.com or using the in-app account closure tool.

17.2 By us

We may suspend or terminate your access to the Platform, in whole or in part, with or without notice, if we reasonably believe that:

You have violated these Terms or any applicable law;
Your continued use poses a security, legal, or reputational risk to us or other Users;
You have failed to pay amounts owed; or
We are required to do so by law.

We may also discontinue the Platform, or any part of it, on reasonable notice.

17.3 Effect of termination

Upon termination, your right to use the Platform ends. Sections that by their nature should survive — including Sections 5, 6, 7, 9.3, 9.4, 12, 14, 15, 16, 18, 19, 20, 21, and 22 — survive termination. Subscription fees paid for the current period are non-refundable except as required by law.

18. Governing law and venue

These Terms are governed by the laws of the State of Florida, without regard to its conflict-of-laws rules. The United Nations Convention on Contracts for the International Sale of Goods does not apply.

Subject to Section 19 (Dispute Resolution), the state and federal courts located in Florida have exclusive jurisdiction over any claim not subject to arbitration, and you consent to personal jurisdiction and venue in those courts.

19. Dispute resolution; binding arbitration; class action waiver

Please read this section carefully. It affects your legal rights.

19.1 Informal resolution

Before filing a claim, you agree to try to resolve the dispute informally by sending a written notice to hello@bookaclip.com describing the dispute and the relief you seek. We will do the same if we have a claim against you. The parties will attempt in good faith to resolve the dispute within 60 days of the notice.

19.2 Binding arbitration

If the dispute is not resolved, you and BookAClip agree that all disputes, claims, and controversies arising out of or relating to these Terms or the Platform will be resolved by binding individual arbitrationadministered by JAMS under its Streamlined Arbitration Rules, or, if the claim qualifies, the JAMS Consumer Arbitration Minimum Standards. The arbitration will be conducted in English, in Florida, or remotely where the rules permit. The arbitrator’s award is final and may be entered as a judgment in any court of competent jurisdiction.

19.3 Class action waiver

You and BookAClip agree that each may bring claims against the other only in an individual capacity and not as a plaintiff or class member in any purported class, collective, or representative action. The arbitrator may not consolidate more than one person’s claims and may not preside over any form of representative or class proceeding.

19.4 Small-claims carve-out

Either party may bring an individual claim in small-claims court in the county of the consumer’s residence (or, if there is no such court, in the courts referenced in Section 18), so long as the claim remains in that court.

19.5 Injunctive relief carve-out

Either party may bring a suit in court solely for injunctive relief to stop unauthorized use or abuse of the Platform or infringement of intellectual property rights, without first engaging in arbitration or the informal resolution process.

19.6 30-day opt-out

You may opt out of Section 19 (other than 19.4 and 19.5) by sending written notice to hello@bookaclip.com within 30 days of first accepting these Terms. The notice must include your name, the email associated with your account (if any), and a clear statement that you decline to be bound by arbitration. Opting out does not affect any other provision of these Terms.

19.7 Severability

If any part of this Section 19 is found unenforceable, the rest remains in force. If the class action waiver is found unenforceable as to a particular claim, that claim (and only that claim) will proceed in court.

20. Changes to these Terms

We may update these Terms from time to time. We will post the updated Terms on the Platform with a new “Last updated” date. For material changes, we will provide additional notice (for example, by email to Providers or an in-app notice) at least 14 days before the change takes effect, except where a shorter period is needed for legal or security reasons.

Your continued use of the Platform after the effective date of an updated version constitutes acceptance of the changes. If you do not agree, you must stop using the Platform.

21. Miscellaneous

21.1 Entire agreement

These Terms, together with any plan-specific terms, the Privacy Policy, and any policies or documents we reference, are the entire agreement between you and BookAClip regarding the Platform and supersede any prior agreements on the same subject.

21.2 Severability

If any provision of these Terms is held unenforceable, the remainder of the Terms remain in effect.

21.3 Assignment

You may not assign or transfer these Terms or your rights under them without our prior written consent. We may assign these Terms in connection with a merger, acquisition, financing, reorganization, or sale of assets, or by operation of law.

21.4 No waiver

Our failure to enforce a provision is not a waiver of it.

21.5 Electronic communications

You consent to receive communications from us electronically (email, in-app notices, or posts on the Platform). Electronic communications satisfy any legal requirement that a communication be in writing.

21.6 Force majeure

We are not liable for any delay or failure to perform caused by events beyond our reasonable control, including acts of God, war, terrorism, riots, embargoes, government action, fire, flood, accidents, strikes, internet or telecommunications failures, or supplier or subprocessor outages.

21.7 Relationship of the parties

Nothing in these Terms creates a partnership, joint venture, employment, or agency relationship between you and BookAClip. Providers are independent businesses, not employees, contractors, or agents of BookAClip.

21.8 Headings

Headings are for convenience only and have no legal effect.

22. Contact

For questions about these Terms, contact:

BookAClip
hello@bookaclip.com